SHIPPING AND DELIVERY
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States, | 2-4 weeks |
Canada | 2-4 weeks |
Australia, New Zealand | 3-4 weeks |
*This doesn’t include our 2-5 day processing time.How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We are proud to offer international shipping services to most English speaking countries. However, there are some locations we are unable to ship to.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cosmetics Gems (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cosmeticsgems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received my order, will try it out tonight and give second feedback
This is an awesome little massager. It is perfect for the eye area. Very happy with this.
Small device well magniable
Got it fast. Works simple. But it is better not to stretch the skin, so as not to make worse, do this device point massage, by tapping. after massage feel the heat around the eyes, there is a reinforced metabolism, which is very felt.
Top
Seems good quality. The massage is very nice, you feel it on your eyes Received with English instructions
good packaing
Small device that works well
3weeks delivery to Ireland, all good, thanks to store
Super fast shipping, everything works many thanks
Fast shipping, Very good product, strong vibration, saving batteries (the device only vibrates when the silver top touches the skin) light, compact, perfect for travel.
Fast and perfectly packed. I'll review it when i try it.
Perfecto
Works
This came fast
Thank you
Quite impressed for the price, it's a handy little tool that can be used under eyes as well as other facial areas.
Perfect service!
Thanks I got it
It has come very well packaged, i congratulate the store, i will buy again