SHIPPING AND DELIVERY
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States, | 2-4 weeks |
| Canada | 2-4 weeks |
| Australia, New Zealand | 3-4 weeks |
*This doesn’t include our 2-5 day processing time.How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We are proud to offer international shipping services to most English speaking countries. However, there are some locations we are unable to ship to.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cosmetics Gems (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cosmeticsgems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping to Poland in 8 days.
Super, i will buy more!!!! Thank you!!!
Thank You for the whole fast delivery, groetjes Elly
goes on well
very good quality and fast shipping thanks.
Thank You
Thank you very much to the store, the goods came to ukraine in 14 days.
I ordered on march 26, i received on april 8! Super quality! Be sure to order more
arrived earlier than estimated date. item is waterproof and works fine.
Excellent i liked it, and it is not removed easily. the parcel was exactly a month,
super . Thank you so much
Everything is good to krasnodar 5 days went goods
Super product, water resistant, very satisfied, i will order more
Very nice.
love it its great even looks better than my very expensive one
I ordered 13/03 and chile arrived 02/04 took 20 days,
The goods came pretty quickly! I'm happy! And how i used to use cosmetics without this pencil? Draws like waxes and lasts a few days! Even after whistling cosmetics! Great! I'm happy! Definitely i will order more!
Lovely, clothing and waterproof!!! The color is OK and lines that leaves are perfect!!! Board
This is the best eyebrow pen ever! Totally waterproof, smudge-proof, stays on for many hours, looks just like in pictures.
Good product
best! recommended!
I love it. I'll order another one again I highly recommend it. I understand. It has
Beautiful Thank you called…
I tried on my hand, it's very good to hold, it's hard to erase